Delivery Schedule: We will normally dispatch your order within 1 to 2 business days. If there are any problems with your order we will contact you by email. For transactions within the UK you should expect to receive the item within 3 to 5 business days. You can choose an expedited service at checkout which will ensure you receive the item sooner. If you purchase an item and choose Special Delivery at the checkout stage we may switch this to a next day courier service to ensure a rapid and secure service. Parcels sent outside the UK normally take around one week but we will advise accordingly if any item may take longer. If you have not received your item within this time please email us at enquiries@virudist.co.uk and we will investigate.
Returns Policy: Before returning items to us, please contact us at enquiries@virudist.co.uk quoting your order number. You will be issued with a returns number which must be clearly marked on the returns parcel. A copy of your invoice/receipt should be enclosed to help us identify your returned order.
Any item may be returned to us, undamaged and unused, within 7 working days of receipt. The cost of the goods will be refunded to you when we are in receipt of the returned goods, as per the distance selling regulations:
The Distance Selling Regulations (DSR) 2000 cover purchases made where there is no direct contact between vendor and consumer. It does not apply to items bought for business, fairs, exhibitions or showroom use.
Under these regulations you can cancel your order from the moment your order is received until seven working days after the goods are received. You do not need to give a reason for cancellation or return (but to improve our service and products we would like to know why the item is unsatisfactory) – just e-mail enquiries@virudist.co.uk quoting your order number and your wish to cancel/return in accordance with the DSR 2000.
Once the goods have been sent you will need to arrange and pay for the return delivery. We suggest insuring the goods against loss or damage and retaining a proof of postage receipt (free from the Post Office). The goods must be unused and be received in the original condition including all accessories, packaging etc.
A refund of all monies including the initial postage and packing charges will be made upon receipt of the returned goods and within 30 days of cancellation.
Under the distance selling regulations, paragraph 3.49, if you choose an express delivery service at checkout (e.g. Special Delivery or Courier service) we will be unable to refund the extra charge you had paid for this service once we have carried out your instruction.
Returning an item outside the 7 working day period:
If you wish to retun an unused item after the 7-working-day period please contact us – we may be able to offer a partial refund. For any warranty repairs/replacements, the customer must pay the return postage.
Missing goods/damaged items:
If items are missing from an order or are received damaged, it must be reported within 3 days of receipt of the order.
Customs Policies: Each country has its own Customs Policies. We try to keep up to date with these, but cannot know every policy in every country. We recommend that you check with the Customs Authority in your own country to see that the goods you order will not be blocked by Customs. We describe the goods we are sending you on the Customs Declaration, which we stick onto the package for Customs to see. Where we know of Customs restrictions, we will notify you, and cancel your order. Some countries charge an Import Duty on goods going through customs. It is up to you to find out about these policies for your country, and to pay any extra duties imposed.
WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge, although you would need to pay for return postage.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
- Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Virudist Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a Virulite CSD from us we would accept their old Virulite CSDH and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
Please note that you can, if you prefer, use a locally approved waste recycling centre such as those found in council waste-sorting facilities.
Online Dispute Resolution:
Please note that there is a facility provided by the European Commission that is dedicated to help consumers and retailers resolve their disputes without needing to go to court.
The website can be accessed using the following link: Online Dispute Resolution (ODR)